Frequently Asked Questions
Everything you need to know about our handcrafted home textiles.
What materials are used in your needlepoint cushions?
Each piece is handcrafted using 100% premium wool yarn on a durable cotton canvas backing, ensuring both vibrant colors and long-lasting quality for your home.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For custom or made-to-order designs, please allow 2-3 weeks for our artisans to complete your piece before shipment.
Do you offer international shipping?
Yes, we ship our needlepoint collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return policy for home decor items?
We offer a 30-day return policy for all standard items in their original condition. Please note that custom-stitched commissions and personalized patterns are final sale.
How should I clean and care for my needlepoint products?
To preserve the delicate fibers, we recommend professional dry cleaning only. For minor dust, a light vacuuming with a brush attachment or gentle spot cleaning with a damp cloth is sufficient.
Can I request a custom design or colorway?
Absolutely. We love bringing your vision to life. Please contact our design team via the 'Custom Orders' page to discuss bespoke patterns that match your interior palette.