Returns & Exchanges
At Needlepoint, we want you to be completely satisfied with your home decor and textile purchases. If your item isn't the perfect fit for your space, we offer a 30-day return window for all unused and original-condition products.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is protected for transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return box.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing